Acorn Recruitment are looking for a couple of Customer Service Representatives to work at one of our main clients in Deeside
The job is for a fixed 12 month contract
Working in close partnership with the External Sales Team, to be the principle point of contact for a group of customers, ensuring that their orders are processed efficiently and accurately, that their requirements are fulfilled, and that all sales opportunities are maximised.
Receive, review and interpret customer orders, prioritising as required, in-line with the Contract Review procedure. Checking materials and production capacity. Subsequently, convert customer orders into a standardised format to facilitate ease and accuracy of data entry, at a later stage.
Coordination of all customer support involving other functions, liasing regularly with External Sales, Estimating, Purchasing, Technical, Transport, and Production Planning.
Effective monitoring, handling and management of bulk orders
Providing cover for other areas during periods of holidays/absences
Initial registration of customer complaints and the creation of a Customer Complaint Case File. Where appropriate, resolve complaints personally. In instances where a complaint is escalated, remaining the customer's primary point of contact until such a time that it is fully resolved & closed.
Answer and action customer enquiries by phone/fax/e-mail, responding to customer needs and proactively problem solving, as required.
Through regular contact with existing customers, assist with the generation of enquiries and the ensuring of repeat business. Supporting the Commercial team targeting key customers
Responding to and following-up customer requests for marketing and technical information.
Supporting the Sales Order Administrators input and check orders within key time-frames.
In conjunction with Purchasing, liaise with suppliers to source products required to fulfil customer orders.
Provide quotations/prices to customers in the absence of the Estimating team- ad hoc duty
Develop solid technical and industry knowledge and provide informed technical support to customers.
Responding to customer's requests for samples
Monday - Thursday 8.30-5pm
Rate of pay; £9.80 per hour
Please Apply or email email@example.com
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Skills and experienceCustomer Services Representative
The award-winning Acorn Group is one of the UK's leading recruitment and training companies.
On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).
These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.
Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.
Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.