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Customer Service Officer

Tiverton

New Customer Service Officer opportunity with a Public Sector based in the Tiverton area!

Job title: Customer Service Officer

Working hours: 1 x 18.5 hrs p/w for 7 weeks

or 1 x 37hrs p/w for 8 weeks to start on or around the 2nd March 2020.

Location: Tiverton

Pay: £10 p/h

Key activities:

To deal with enquiries made to Customer First relating to any aspect of the Public Sector services and procedures:

  • Issuing tickets, visitor passes, greeting all customers, etc.
  • Dealing with all enquiries for all services and providing a switchboard facility for services outside of Customer First.
  • Responding to all emails sent to Customer First; logging requests for service or forwarding on to relevant service areas.
  • Processing on-line forms.
  • Acting as the first point of contact for all customers and aiming to resolve 80% of all initial enquiries at that first point of contact.
  • To record and monitor complaints, comments and compliments from customers, ensuring all calls are logged and resolved in accordance with the corporate procedure.
  • To carry out customer satisfaction feedback surveys for all services identifying areas for development and in all cases aiming to improve the customer's experience when contacting the Client.

Skills required:

  • NVQ Level 2 in Business Administration or equivalent experience
  • Demonstrable experience of working in a busy office
  • Customer service
  • General office administration
  • Be competent in the use of computer systems i.e. Microsoft Office or equivalent
  • Practical approach to problem solving with the ability to carry out wide ranging tasks
  • Able to plan or prioritise effectively
  • Excellent organisation skills

Desirable:

  • Direct experience of Local Government services
  • Call centre experience

If this role sounds of interest to you, or for further details, please apply, or contact Judyta at Acorn Recruitment, Tiverton Branch.

Applying For This Position
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Skills and experience

Customer Sevice, Call centre, admin, customer officer.

About Acorn Recruitment

Acorn Recruitment

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

www.acornpeople.com

United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.

Details

  • Salary
    £10 per hour
  • Location
    Tiverton
  • Company
    Acorn Recruitment
  • Posted By
    Ms Christina Harris
  • Date Posted
    27/02/2020
  • Application Closing
    26/03/2020
  • Start Date
    27/02/2020
  • Job ID
    901405
  • Employer Reference
    203088
  • Job Functions
    Customer Service
  • Industries
    Consumer Services
  • Job Type
    Temporary
  • Home Working Possible?
    No

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